Privacy Policy

Last updated: 10 November 2026

Carbon Salon (“Carbon”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through this website and in the salon, why we collect it, and how we look after it, in line with the Protection of Personal Information Act, 2013 (POPIA).

Who we are

Carbon Salon, Hyde Square Shopping Centre, Jan Smuts Ave, Dunkeld West, Johannesburg, 2196. You can reach us at hydesquare@carbon.joburg or 011 268 6855.

What we collect

• Contact form: your name, email address, phone or WhatsApp number, the service you are interested in and your message.
• Bookings: your name, contact details, the services and stylist you choose, and appointment times.
• Client records: notes that help us look after your hair and nails, such as colour formulas, treatment history and anything you tell us about allergies or sensitivities.
• Messages: anything you send us by email, phone or WhatsApp.
• Website usage: basic technical information (such as your browser and device) collected automatically when you visit the site.

Why we use it

• To reply to your enquiries and manage your appointments.
• To provide your services safely and consistently, including patch tests and colour records.
• To send appointment reminders and service-related messages.
• To keep the website running securely and working properly.

We do not sell your personal information. We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.

Who we share it with

We only share your information with service providers who help us run the salon and this website, and only as far as needed:

• our online booking provider, when you book online;
• our website hosting provider;
• Google, Instagram, Facebook and TikTok, whose content (reviews and social feeds) is shown on this site. These services may collect information about your visit under their own privacy policies.

We may also share information where the law requires us to.

How long we keep it

We keep your information only for as long as we need it for the purposes above, or as long as the law requires. Enquiries that do not lead to a booking are deleted once they are no longer needed.

How we protect it

We take reasonable technical and organisational steps to keep your information safe and to prevent it being lost, misused or accessed without permission.

Your rights

Under POPIA you may ask us what personal information we hold about you, ask us to correct or delete it, and object to us using it for marketing. To do so, email hydesquare@carbon.joburg.

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Regulator (South Africa) at inforegulator.org.za.

Cookies

This website uses a small number of cookies needed for it to work, and the embedded Google reviews and social media feeds may set their own cookies. You can block or delete cookies in your browser settings.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.